IMPORTANT: Please read these Terms of Service carefully before using Practiq. By registering for a free trial or subscribing to Practiq, you agree to be bound by these terms.
1. ABOUT PRACTIQ
Practiq ("we", "us", "our") is a practice management software platform operated by ELF Consulting, Eureka, California. Practiq provides appointment booking, patient management, clinical documentation, billing, and related tools for independent health practitioners ("you", "your", "Subscriber").
Contact: alfred.laggner@gmail.com
2. ELIGIBILITY
You must be a licensed or registered health practitioner or an authorized representative of a health practice to use Practiq. By registering, you confirm that you are at least 18 years of age and have the legal authority to enter into this agreement.
3. FREE TRIAL
3.1 Free Trial New accounts receive a 30-day free trial with full access to all features on your chosen tier.
3.2 No Credit Card Required No credit card is required to start a free trial.
3.3 Your Data During Trial Any data you enter during your trial — including patient records, appointments, and clinical notes — is your data. You may export it at any time during the trial period.
3.4 Trial Expiry When your trial expires, your account will be locked. You will not be able to access your data until you subscribe. Your data will be retained for 30 days after trial expiry. After 30 days without subscription, your data will be permanently and irreversibly deleted.
3.5 Reminder Emails We will send you reminder emails at 7 days and 3 days before your trial expires and at the point of expiry.
4. SUBSCRIPTIONS AND BILLING
4.1 Monthly Billing Subscriptions are billed monthly in advance via Stripe.
4.2 Tiers
- Solo: $49/month (1 practitioner)
- Clinic: $99/month (up to 5 practitioners)
- Enterprise: $199/month (unlimited practitioners)
- Herb & Product Inventory add-on: $19/month (optional)
4.3 Auto-Renewal Subscriptions renew automatically each month unless cancelled.
4.4 Cancellation You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months.
4.5 Price Changes We reserve the right to change pricing with 30 days written notice to your registered email address.
5. YOUR DATA
5.1 Ownership All data you enter into Practiq — including patient records, appointments, clinical notes, and billing information — belongs to you. We do not claim ownership of your data.
5.2 Your Responsibility You are responsible for ensuring that your use of Practiq complies with all applicable laws, including those governing patient privacy and health records in your jurisdiction.
5.3 Data Export You may export your data at any time while your account is active.
5.4 Data Retention on Cancellation If you cancel your subscription, your data will be retained for 30 days. After 30 days, it will be permanently deleted. We will notify you by email before deletion occurs.
5.5 Backups We maintain regular backups of your data. However, you are encouraged to export your own backups regularly.
6. PATIENT DATA AND HIPAA
6.1 You are the Covered Entity Practiq is a technology platform. You, as the health practitioner, are the Covered Entity responsible for compliance with HIPAA and any applicable state health privacy laws.
6.2 We are a Business Associate Practiq acts as a Business Associate under HIPAA. We handle patient data only as directed by you and only to provide the services described herein.
6.3 Business Associate Agreements Formal HIPAA Business Associate Agreements (BAA) are available upon request for Enterprise subscribers. Please contact us at alfred.laggner@gmail.com.
6.4 Your Consent You agree not to enter any patient data into Practiq that you are not legally authorized to collect and store.
7. ACCEPTABLE USE
You agree not to:
- Use Practiq for any unlawful purpose
- Attempt to gain unauthorized access to any part of the platform
- Upload malicious code or interfere with platform security
- Share your login credentials with unauthorized persons
- Use Practiq to store data for patients who have not consented to electronic records
8. AVAILABILITY AND SUPPORT
8.1 Uptime We aim for 99% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance where possible.
8.2 Support Support is provided by email at alfred.laggner@gmail.com. We aim to respond within 1 business day.
8.3 Liability We are not liable for any loss resulting from service interruptions.
9. LIMITATION OF LIABILITY
9.1 Not Medical Advice Practiq is a practice management tool. It does not provide medical advice and is not a medical device.
9.2 Your Responsibility You are solely responsible for all clinical decisions made using information in Practiq. We accept no liability for clinical outcomes.
9.3 Liability Cap To the maximum extent permitted by law, our total liability to you for any claim arising from your use of Practiq shall not exceed the amount you paid us in the 3 months preceding the claim.
9.4 No Consequential Damages We are not liable for indirect, incidental, special, or consequential damages.
10. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of Practiq after changes take effect constitutes acceptance of the new terms.
11. GOVERNING LAW
These terms are governed by the laws of the State of California, United States. Any disputes will be resolved in the courts of Humboldt County, California.
12. CONTACT
ELF Consulting / Practiq
Eureka, California
alfred.laggner@gmail.com
practiqapp.com